Someone Had to Stand at the Front Desk Just to Answer the Phone
King Do Seafood in Surrey, BC serves Cantonese family-style dinners in two languages every day. Before DineCall, someone had to be at the front desk to answer the phone — and whenever the line was busy, customers complained. Here is what changed.
King Do Seafood 京都海鮮酒家 in Surrey, BC serves Cantonese seafood and family-style dinners, greeting guests in two languages every day. Before DineCall, someone had to stand at the front desk just to answer the phone — and whenever the line was busy, customers complained they could not get through. Owner Darrow, on record: 'We used to need someone at the front just to answer the phone — and when the line was busy, customers complained they couldn't get through. Now the AI takes many orders at once. Business is up, efficiency is way up — we're not going back. Customers compliment the menu site all the time, too.'
What DineCall runs today
Their phone line and customer-facing ordering are DineCall end to end. The AI phone host answers their line 24/7 — 100+ phone orders taken and counting. The bilingual menu with dish photos is at kingdo.ca, online ordering for pickup is on their own domain, and family combo dinners are bundled as one-tap items. New orders show up on a live board as they come in. 'Powered by DineCall AI' is right in the site footer.
They kept what already worked
No rip-and-replace: King Do kept their phone number and kitchen routine. The AI simply answers the same line customers have always called, and can take several calls at once. Business is up. They are not going back.
FAQ
Q: Can I see it live? A: Yes. Visit kingdo.ca/en/menu, browse the bilingual menu, and place a pickup order like any customer.
Q: Would my restaurant get the same setup? A: Yes: an AI phone host on your existing number, a bilingual photo menu, online pickup ordering on your own domain, and a real-time order board — tuned to your menu and brand.
Q: Do I have to replace my POS or phone number? A: No. You keep both. DineCall integrates with POS KING, Square, Toast, Clover, SpotOn, NCR Aloha and more — see the full list at our /en/integrations page — or runs alongside via a clean ordering API.