POS KING + AI Phone Answering: What Actually Changes
A plain guide for restaurants in BC already running POS KING on what changes — and what does not — when DineCall AI is added to the same phone line.
POS KING runs the counter. The phone line is a separate channel — and it is the one that gets missed during a dinner rush. This is what changes when DineCall AI is added to a POS KING setup, and what stays exactly the same.
What POS KING is
POS KING is a Richmond, BC–based POS provider offering cloud POS, self-order kiosks, KDS, and bilingual English and Chinese operation. It is the POS system that a significant number of restaurants in BC — particularly Chinese and Asian restaurants — already run. Hao's Restaurant Group runs POS KING across all three of their Richmond locations.
What does not change
When DineCall AI is added to a restaurant running POS KING, the POS setup stays exactly as it is. The terminals, the kitchen display, the printers, the workflow the staff already know — none of it is touched. POS KING continues to manage the counter; DineCall manages the phone line.
The restaurant keeps its existing phone number. The AI picks up on that same line — callers dial the number they have always used.
What changes
Phone orders now come in without a staff member picking up. The AI takes the full order, confirms it on the call, and it appears on the same kitchen board as the POS KING orders — in the same flow, in the same place, for the kitchen team to work from.
Setup takes 2–3 business days. There is no new hardware. The phone line is forwarded to DineCall's routing endpoint and the AI is configured with the restaurant's menu and policies. POS KING is not modified.
Pricing
Two plans. Plan 1: 10% of all orders, capped at $1,000 per month. Plan 2: $3 per order plus $3 per reservation. No monthly fee, no setup cost, no per-location markup for groups already running POS KING across multiple sites.
FAQ
Q: Does DineCall replace POS KING? A: No. They run side by side. POS KING manages the counter; DineCall manages the phone. The restaurant keeps everything already in place.
Q: Do orders from the AI reach the POS KING kitchen display? A: Phone orders appear on DineCall's live kitchen board. Depending on the restaurant's setup, orders can also flow into the POS KING workflow via DineCall's ordering API. The exact wiring is confirmed during the demo.
Q: Does the restaurant need a new phone number? A: No. The existing number is forwarded to DineCall. Callers dial the same number they have always used.
Q: How long does setup take? A: 2–3 business days. POS KING configuration is not touched. The only change is that incoming calls are forwarded to DineCall's routing endpoint.
Q: Is there a fee for the POS KING integration? A: No. The integration does not cost extra. Pricing is the same two plans: 10% capped monthly, or $3/order plus $3/reservation.